NSTAR’s Workforce Goes Above and Beyond to Make our Customers Shine
September 30, 2019
What sets NSTAR employees apart from other workforce providers? When our technicians are on assignment, they know they are representing more than just NSTAR. It is their job to perform in such a way that makes our customers shine, so that they, in turn, impress their customer. That often means going above and beyond the call of duty, sacrificing time, effort, and energy, and making the most of the resources on hand to get the job done.
At NSTAR, to make sure our customers are staffed with only the brightest and the best, we hire competent, hardworking, resourceful employees and provide them with the training they need to exceed expectations at the job site. We also recognize these employees when the opportunity arises, by acknowledging exemplary behavior through our our STARBright Employee Rewards Program. This program allows managers to reward employees for various accomplishments so they can earn points that can be redeemed for items in an online catalog. For example, tenure with the company is recognized with a Length of Service Award, and Spot a Star is a peer-to-peer recognition program.
Managers recognize employees who have exceeded expectations for exceptional performance with a Supernova Award, so named for when an explosion causes a star’s brightness to increase up to 100 billion times. The action must go beyond the scope of the employee’s regular day to day activities and assignments. For example, the award could be for an employee who uses initiative and creativity to resolve a situation or conflict. It could also be for a one time achievement that might not be otherwise noticed such as volunteering for extra tasks during critical times while maintaining the regular work assignment. Point allocation ranges from 2,000 to 10,000.
NSTAR Workforce to the Rescue
We recently had the opportunity to present Supernova Awards to Rick Landheer and Cory Bowles, two NSTAR technicians who were instrumental in preventing disaster from happening at a fab of a top-tier integrated device manager (IDM). Our customer’s team, a major supplier of fab equipment, was recognized by the IDM with a Supplier Appreciation Award. Rick and Cory were both acknowledged for the role they played. Here’s what happened:
On the Friday night of Father’s Day weekend, one of the IDMs fabs lost a transformer. All tool lines were affected and the fab was evacuated for several hours according to general emergency protocol. In such instances, the tools can sustain significant damage, costing the IDM in both downtime and replacement parts, or even require replacement themselves. Luckily, in this instance, this was not the case thanks to the quick response of the NSTAR team.
Our customer’s onsite manager received a phone call from the fab area manager asking for emergency weekend support because over half of the crew was out of town or on PTO. He was able to put together a group of last-minute volunteers, which included Rick and Cory. The team, along with their supervisor, supported the tool recoveries, preventing the back-end Cu tools from an extended line-down situation.
The entire team received the supplier appreciation award, including Rick and Cory. This was a rare opportunity for our employees to step up and show support during a crisis, making our customer rock stars to their customers. They both exemplified NSTAR’s core values by working as a team, recognizing our customer’s sense of urgency, and making a positive impact on the people around them. Thank you, Rick and Cory, for showing the rest of us what Supernovas truly look like.