- Company established in 1999
- Original Equipment Manufacturer (OEM)
- 200/300mm Semiconductor Equipment
Company was trying to establish itself as a total solutions company by providing support on
other manufacturer’s equipment.
The OEM’s customer was experiencing downtime on a particular piece of equipment that had
been manufactured by another company. The OEM was aware of the problem with this tool,
and offered to resolve the issue by taking over its preventive maintenance and repair. During a
period of downtime that was having a significant negative impact on production schedules, this
OEM was asked to provide a subject matter expert that could get the tool up and sustain its
NSTAR was already providing onsite support to this company in unrelated areas. NSTAR,
through its vast engineer pool, was able to support the new requirement. The tool was brought
back up to full performance within one week to meet their customer’s expectations. NSTAR
continued to support the equipment for 14 months, at which time the NSTAR Engineer was
hired full time by this company.
By having NSTAR as a provider of skilled resources, the site manager was able to keep his day
to day focus on production without needing to reallocate existing resources. NSTAR was able
to spend what as much time as necessary to maintain the tool without violating existing cross
What this Means to NSTAR Clients
- NSTAR is held accountable for manpower issues and creates an environment where the OEM is able to acquire its expertise.
- The OEM assumed only limited exposure because NSTAR provided skilled resources.